1) Stated from a Chicago area restaurant manager: "I don't understand why you need to go on the roof tonight. I have been the manager here for the past 12 years and no one else ever has had to go to the roof to clean the hood system. I see no reason for your wanting to go to my roof to clean the system" (The exhaust fans are all on the roof, there is an inside access with no way to get to the roof on the outside, there is no access below the fans, and last but not least- the fans appeared to have never been cleaned when we did finally talk her into letting us on the roof)
2) Stated from a East Texas manager: "Our regional manager sent the last cleaning company home when the 2 man crew arrived to clean my exhaust system with a small bucket, a pair of rags and 2 cans of easy off oven cleaner, it was lucky he was here to meet them this time" (This is a steakhouse with multiple extensive exhaust systems, they were in pretty rough shape)
3) State from a MN area grocery store manager when we were looking at the deli fan on the roof the day after cleaning. It had snowed a few days before but there was not a single footprint on the roof: "They were just here last night and the checklist states they did the fans and the roof looked fine with no issues " I had my own personal favorite response "Maybe they practiced levitation and floated the 100' from the roof access to the fan. Of course since the fans are still dirty, the hinges and wiring are all broken, and there is grease sprayed all over the snow, it appears that they just turned the fan on and did the old spray and pray. They sprayed up the stack from their pressure washer with the fan going and prayed that the grease came off. Tis the season for that ya know" (The entire system except the bottom 2' of duct was still completely loaded with grease. The hood sticker and report were from that morning. It looks like their prayers were not answered)
4) From a cleaning company who were trying to explain why the grease exhaust system they just did was only cleaned up about 6" from the hood. "Our guys are smaller with short arms so all of the areas above what they cleaned are inaccessible with this crew as they could not reach it. Those areas are not part of this bid for cleaning to NFPA96 since it is all inaccessible to that crew and you were notified on the hood sticker when the inaccessible area exists box was checked off" My comment: Ya gotta be kidding me!! Of course, shorter guys can't reach anything. Go tell that to my staff!! All of them can reach all areas no matter what their height!! Also, maybe they could not reach behind the fan blades and down the stacks from the roof either(That section was also dirty) Maybe use some new technologies (like ladders)? Maybe bid the job to clean properly in the first place!! This all sounds pretty basic to me.
5) Restaurant manager in KC area after looking up the stack at the previous nights exhaust cleaning and finding the system was only cleaned up 3" from the hood: "Looks good to me. I have been working in KC for 20 years. All of the cleaning companies I have used leave grease up in the system. Is is supposed to be all clean when done? The hood is shiny!!" Folks, I have no comment for that one!!
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