"HAPPY NEW YEAR
Well, ****** helped prove you wrong. After inspectin the duct at ******** yesterday he proclaimed it to be INACCESSIBLE.
When you say there is no such thing as "inaccessible duct". may I make a friendly recommendation: Change that to "There is no such thing as a duct that cannot be made to be accessible" In any case I really do appreciate the time you gave me in helping prove something to this customer. He may not act on this immediately but he will go to work on getting the necessary work approval for corraction. Thanks again.
*********** ************
********** ************"
Any my reply:
"Hi *******,
You are correct in a way, but I do have to slightly agree with you re-wording. I still think doing jobs without proper access is a cop out for cleaning companies not to do their jobs and that a certified company should not have any customers with inaccessible areas. On this job, ******** said you just need to install proper ceiling and duct access to make it accessible. You should have accepted this job only after installing proper access. ******* states there is no reason that this job has not been done correctly and the proper access has not been installed. We would have automatically installed proper access if we had been contracted to do this job. I think you have a misconception on what I am talking about. Just because a company has not installed proper access does NOT make it inaccessible. Again, in my opinion, it is a certified company's responsibility to make sure proper access is available or installed when they contract a job.
Don"
5 comments:
greetings.
may i inquire as to when it is the resposibility of the cleaner to do laterations to the hood duct system to ensure that there is proper access to all areas to be cleaned??? that should be the resposibility of the client. what if the employees were not properly trained in how to do this and they injured themselves or others in their faulty work by doing this. you would be held responsible for this. would you pay the damages to the building and employees??? or would they?
My point is simple. I believe a professional certified company should both ethically and morally NOT clean systems with inaccessible areas and should report them in their bid process. The UL listed field install access plates available from both Ductmate and Flamegard are very simple to install. Although I highly and strongly recommend training and using your professional crews for this, I personally believe a marginally trained 6th grade child could do it safely. I think people who look for excuses to NOT have proper access to systems should not be cleaning grease exhaust vent systems. That is my personal and professional opinion and it is shared by many. If a quality and proper cleaning company is so poorly trained that they cannot install a simple field access door (or even worse if they are that incompetent, they fail to hire a professional to at least install the access) and continue to claim there are inaccessible areas that they fail to clean, They should not be in the business. This type of company should face the full weight of the legal system both civil and governmental if and when a fire occurs in these inaccessible areas or they knowingly leave grease in a system inaccessible or not!! This should start right at the top with the ownership of such companies!! The buck stops at Larry and myself in our company and we simply DO NOT ALLOW inaccessible areas to occur in grease exhaust vent systems that we clean. We TRAIN the crews properly and FOLLOW UP to make sure with a solid quality control program with full picture documentation. This is not rocket science and this should be the norm for everyone, NOT the exception!! The excuse that someone might hurt themselves or others by doing a job they were hired to do sound like a complete copout to me. Is that the excuse one would use building a house? "We did not want the guy hurting themselves pounding nails as they might not have been properly trained to use a hammer so we just kind of omitted the nails but we told the building owner that the nails were their responsibility when the buildup collapsed?? " I think that is the same analogy. Another analogy- "paying someone to change the oil in your car but only change part of the oil leaving some dirty oil behind because the oil changer was not trained to remove all the oil or the oil filter. The car is still damaged and the partial oil change was useless. This is the same thing as partially cleaning a grease duct. Grease burns in a duct system whether you see it or not!! Clean ALL of the grease out of the system!! NO EXCUSES!! - Don Pfleiderer
I heard from a friend that your people went to a job to take pictures of his work,and it showed that there was a lot of missed areas.When my friend confronted the manager of the restaurant,he said that no one came to take pictures and it turned out that someone from your company took pictures of a different restaurant,and tried to pass it off as the restaurant in question.Weird,huh?
I have never heard of that happening. We are very careful include a picture of a business card and/or the work order for each inspection so pictures never get mixed up. I would consider it very unethical if someone passed off a different job. I suspect your "Friend" was not very friendly to the manager in question or the entire story might have been made up to attempt to cover someone's tracks or fraudulent work. Someone is always free to call me. I think this note is a hypothetical wish and that the person is not actually a friend but the actual person; When backed into a corner, the only recourse many take it to make some attempt to discredit the messenger or inspector as their own work cannot stand on its own merits. They could have simply inspected the job with the manager and had them contact us. That is why everyone needs to be very careful with pictures and make sure they are the job is question. One must also make very sure who and what they are accusing as my belief is that the truth always comes out. That is why I am so firm on pictures and reports being objective, truthful, complete, factual, and above all ethical!!
I always like how some people never own up to their accusations or insinuations. It is much like these KEC companies who shy away from doing their jobs correctly in the name of money or just plain laziness. I think it is sneaky, unethical, and cowardly to throw out baseless comments from an anonymous blogger name. I have the option to publish them or not. I do so all can see these comments and learn from them and see some of the defamatory comments and insinuations made out there behind everyones backs. Often these are said to managers and owners hoping to deflect the focus on the fraudulent work going on. I have my name and number out there for all to see.
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