Why you must look at your cleaning pictures(and know what you are looking at)

4 "after" pictures sent to a restaurant facilities manager  for a cleaning job that was just done(by the KEC vendor that did the work!!). There is a  closeup of the clean elbow section that shows some clean duct. The rest speaks for its self.  

A facilities manager with a large chain has been requiring pictures of their jobs. The FM suspected the pictures were not showing the entire system. They requested inspections of several of these locations and it was found that less than 20% of the systems were actually cleaned in almost every single one. The FM ordered one of the larger jobs re-cleaned asap by the current KEC vendor who happens to be a National company. They send in their pictures as usual for the job.  The facility was re-inspected and at this particular location, over 90% of the system at this location was not done(Even after the re-clean). The inspection pictures were sent to the FM to compare to what was sent the FM by the KEC vendor. After the FM looked over the pictures carefully, the FM realized that the KEC vendor actually sent in pictures of only a few of the areas of the lengthy ductwork runs and what they did send, most showed where they obviously did not clean to NFPA96 standards. This only goes to show, pictures are not worth anything if someone does not look at them and make sure they know that they are looking at the correct areas and that they are actually clean.  Please note that these pictures are NOT before pictures, they are actually the AFTER pictures after the re-clean. I cannot believe they actually had the guts to send these. I am guessing that these KEC companies must assume that the FM's area will not have the time to actually go over the pictures and will accept whatever is sent or posted on a web site. We all work closely (including risk, facility, and restaurant managers/owners) to make sure t ALL of the pictures are taken in the proper order and that everyone understands what clean is and that all areas are clearly shown. These type of picture taking fraud (or like this one-plan boldness sending pictures clearly not clean and claiming the job is done) are making a farce of proper picture taking procedures and must be stopped!!  As KEC contractor, you must have a competent (Certified) inspector look over all your pictures for all jobs every time and verify they are all there and cleaned properly. As a customer of a KEC, Please make sure you have a complete set of "Baseline" pictures to compare all future pictures to. This can and will eliminate the grease fire risk for your facility.